Soft Play Heaven
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    • Themes
    • FAQ
Soft Play Heaven
  • Home
  • About Us
  • Information
  • Packages
  • Themes
  • FAQ

Information

Rules of Play

To ensure the safety of all children and the care of our equipment, please adhere to the following rules:


1. Adult Supervision

Equipment must be supervised by a responsible adult at all times.

2. No Food or Drink

Food and drinks are not allowed on our equipment.

3. No Shoes

Shoes must be removed before using the equipment. This includes adults when walking on the mats.

4. No Face Paint or Messy Items

Face paint, glitter, sharp objects, pens, or any messy activities are not allowed on the equipment. We will not be able to offer our equipment if there is a face painter booked.

5. No Pets

Pets are not allowed on our equipment.

6. Ball Pit

All balls must be placed back into the ball pit before collection.

Please note: A charge will apply if this is not done.

Deposits

A non-refundable deposit of £50 is required to secure your date. This amount will be deducted from your final balance.


A seperate £50 damage deposit is required prior to the event. This will be refunded after collection, provided there is nothing damaged, missing or dirty.  If there is anything damaged, missing or stained the deposit will be retained. Should repair or replacement costs exceed £50 you will be liable for the additional amount. Refer to our Rules of Play for full care instructions.

Outdoor Hire

We allow outdoor hire from March - September 


We are unable to set up outside if it’s raining or if the ground is wet or muddy. Your little ones safety is our priority and wet or unstable ground conditions can affect the safety of our equipment.


Please ensure you have a plan B incase the weather changes. Deposits are non refundable but we may be able to move your date subject to availability.


Our bouncy castles can only be set up on real grass as it has to be anchored to the ground.

Our Equipment

All our soft play and bouncy castles are cleaned and sanitised after every use, and our balls are washed after every party. We take care to ensure a safe, hygienic, and fun environment for every child.


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